Gap Training covers the following
- How to handle customer complaints so that they do not escalate and damage the reputation of your company
- A step-by-step process to deal with complaints
- How to make your communication work
- Tools for remaining calm
- Tips for handling different types of customers
- How to generate customer loyalty
Attending this course at one our centres which runs from 9:30am through to 12:30pm.
You will learn in a relaxed environment with a small group of people. A specialist tutor will guide and encourage you through all the learning necessary to develop your skills and questions are always welcome.
Included with your course
We provide the following with online and training centre delivered courses.
- Course notes
Online Delivery
A link to the online training platform will be sent before the course, simply click the link and follow the instructions.
- Contact us if you’d like to test the platform before the morning of the course
- You can be located anywhere in the world with an internet connection and your computer
Our Training centres
For training courses run at one of our training centres we include:
- Free onsite parking
- Refreshments
- Notepad, pen, polos
